Returns & Warranty Policy

This policy applies to orders placed on sourcemech.com. Please read it before you order, especially if your product is built to your specification.

30 days
to request a return, counted from the day you sign for the goods
RMA first
every return needs an RMA number before it is shipped back
1–2 working days
to report goods damaged in transit, with photos
Custom builds
made-to-order and OEM products are not returnable

Returns · Return process · Damaged or defective goods · Non-returnable items · Contact

Product returns

You may request a full refund for a return within 30 days of signing for the goods, provided the return meets the eligibility criteria. We reserve the right to refuse return requests submitted after this period or to charge a restocking fee.

Return conditions

  • Custom-made products are not eligible for returns or refunds.
  • Returned goods must be in brand-new, unused condition, with their appearance intact and suitable for resale.
  • No stickers or markings of any kind are permitted on the product or its original packaging.
  • All original packaging, accessories, instruction manuals, technical documentation and calibration certificates must be returned in full with the goods.
  • For goods that do not meet the above return criteria, we reserve the right to refuse a refund or to charge a corresponding handling fee.
  • We will only process a refund once we have received the returned goods and completed an inspection confirming they are in order.

Costs

  • Shipping costs for the original order are non-refundable; fees for calibration services accompanying new products are non-refundable.
  • Unless the goods were dispatched in error by us, the customer is responsible for the return postage costs.

Return process

RMA required. All returns must be authorised via an RMA (Return Merchandise Authorisation). Parcels returned without an RMA number will be refused or subject to a restocking fee.

Step 1 — Apply for a return authorisation

  • Please contact our customer service team to apply for a return authorisation.
  • Email address: sales@sourcemech.com
  • When applying, please have the following information ready: date of purchase, purchase order number, invoice/order number, and reason for return.

Step 2 — Prepare and ship the goods

  1. Please pack the goods securely to prevent damage during transit; enclose a copy of the packing list with the parcel and state the reason for the return.
  2. Please mark the RMA number on the outer shipping packaging or the waybill label; do not write it directly on the surface of the original product packaging.
  3. Please send the goods to the designated returns warehouse address after paying the postage in advance.

Step 3 — Inspection and refund

  1. Upon receipt of the goods, we will carry out a product inspection and inform you of the return approval result as soon as possible.
  2. Upon approval, the purchase price of the goods and any applicable taxes will be refunded.

Damaged or defective goods

If goods are damaged in transit or the product itself has a quality defect, our customer service team will assist with a refund or replacement.

Goods damaged in transit

If you discover that goods have been damaged in transit upon receipt, please contact customer service within 1–2 working days and provide photographs of the damaged product, packaging and outer box; we will arrange for a replacement to be sent.

Product defects and warranty issues

If you discover a fault with the product itself within 30 days of receipt, please contact Customer Service promptly. Some faults can be resolved by adjusting the configuration settings; where necessary, you may first contact the original manufacturer for technical support. Once it has been confirmed that the product itself is defective, we will issue an RMA authorisation code and return instructions.

For products received more than 30 days ago, please contact the original manufacturer directly for after-sales support regarding warranty matters.

Non-returnable categories

The following products are not eligible for order cancellation, returns or refunds:

  1. Special-order items: products not held in stock, OEM customised products, and goods with factory-customised options
  2. Consumables and accessories: batteries, software, tool kits and bags, etc.
  3. New product calibration services purchased separately
  4. Hazardous goods.

Contact

For return authorisations and warranty questions, email sales@sourcemech.com, message us on WhatsApp +86 185 8158 9962, or use our contact form. Please quote your order number.

The Company reserves the right to the final interpretation of this policy.